Terms and Conditions for Shipping, Delivery and Returns
Shipping, Delivery and Returns
- Shipping & Delivery
- RhinoOnline.com.au Return Policy
SHIPPING & DELIVERY INFORMATION
All shipping charges are estimated. Actual shipping charges may vary. Rhino Linings Australasia Pty Ltd ("Rhino") offers a variety of shipping options. Your shipping choices will depend on the item or items in your order. You are responsible for and agree to pay the actual shipping charges for your purchase.
We will strive to process orders within 72 hours on business days (Monday through Friday), excluding public holidays, from 7:30 a.m. to 4:00 p.m. EST. The processing time may vary by product and is subject to availability. The amount of time the item is expected to be in transit depends on the shipping method you choose.
Inventory is only reserved for your order after you click the Place Order button and receive e-mail confirmation that we've received your order. Placing an item in your shopping cart does not reserve inventory of that item for you. Some items sell out quickly. It is possible that you will see a message that an item is available on the product detail page, but discover it is sold out by the time you place your order. We do not guarantee availability of any product.
Shipment of In-Stock Items
The shipment of an in-stock item depends on the shipping options you have chosen and the number of items in the order (i.e. overnight, 2nd day, standard, ground etc.).
Shipment of Backorder Items
Be aware that items listed as having "Back Ordered" availability can potentially delay shipments. If the availability of an item changes after you place your order, we will send you an e-mail. You may receive several shipments to complete the fulfilment of your order.
Rhino does not ship to P.O. boxes.
Rhino ships to many national and international destinations and shipments will primarily use Toll or Border Express. However, some destinations have limited service options. Costs are determined both by weight of your order, or dimensions for larger sized items, and your destination. Shipping cost is calculated at the time of checkout,but will be confirmed by Rhino Accounts prior to dispatch.
Rhino does not ship to any prisons, jails, and other types of correctional institutions.
If you utilised a courier service you may track the status of your package and/or view the estimated delivery date of your package using the tracking number that was sent to the email address provided at checkout. Courier deliveries typically occur during normal business hours and depend on service selected.
If you have placed an order and do not have a tracking number, please contact us to obtain order information or you may view your order underMy Account,n the RhinoOnline site.
Changing or Cancelling Order
Once you have placed your order online, it cannot be modified or cancelled. If you have placed an order in error please contact the Customer Service Department to request a Return Material Authorization (RMA) number. Rhino will issue a RMA in its sole discretion only and reserves the right to refuse to modify or cancel any order. Once orders have entered the shipping process, they cannot be modified or cancelled. Only click on the Place Order button once you are sure and agree to place the order.
RHINOONLINE.COM.AU’S RETURN POLICY
All returns MUST be made to Rhino and not to the Rhino Linings Dealership stores
Our return policies vary depending on the type of item you'd like to return i.e. stock item, customised pre-pigmented merchandise, damaged merchandise, warranty claims. All returns and warranty claims must be made in accordance with "Returns & Warranty Claims; Return Material Authorization" procedures as described below. View the "Rhino Linings Corporation Warranty Information" page for additional warranty information.
Returns & Warranty Claims; Return Material Authorization
In order to return an item or make a warranty claim, you must comply with the procedures stated herein, which are designed to protect the rights both of Rhino and you. A Return Material Authorisation (RMA) number must be obtained from Rhino’s Customer Service Department for the return of any equipment, parts or product purchased from the RhinoOnline.com.au site. Equipment, parts or products returned to Rhino without proper authorisation will be refused and will be returned to you at your expense. The original order number must be provided to Rhino's Customer Service Department to request a RMA number.
Stock items may be returned within 30 days of online purchase date provided that they are returned unused, undamaged and unopened in original shipping boxes. A 15% restocking fee will be charged on all stock item returns, except shipments made in error by Rhino. Special order items such as custom pigments, custom UVs, etc. cannot be returned. Any merchandise missing the serial number or UPC is also non-returnable.
All equipment, parts or product purchased from the RhinoOnline.com.au site are deemed finally accepted unless a damage or shortage claim is made within 3 days of delivery. If the merchandise is damaged upon arrival, you have the right to refuse the order. If you choose to refuse an order, please contact the Customer Service Department prior to the refusal. Failure to do so will result in credit only for the items minus 15% restocking fee and return freight charges. No credit will be given for the outbound freight charge.
For warranty claims, Rhino's Customer Service Department will determine whether you should ship the equipment, parts or product to Rhino, or whether Rhino will make an inspection at your site. If shipment to Rhino is required, a RMA number will be issued and must be placed outside of the shipment being sent to Rhino, as well as on any accompanying documents returning with the item.
Following inspection of the equipment and parts, Rhino will determine whether there is a defect covered by warranty. If there is a defect covered by warranty, Rhino will pay for the shipping of the return and/or replacement. If Rhino determines that the equipment, parts or product are not covered under the warranty, you will be responsible for all shipping charges. You are responsible for freight charges incurred to return items, except shipments made in error by Rhino or returns covered by warranty.
A refund will be issued to the original form of payment used at the time of purchase. The refund will typically take place within 5-7 business days of receiving the returned item at our warehouse minus a restocking fee of 15% and return freight charges where applicable.
Contact Customer Service Department:
Call an Online Customer Care Specialist five days a week 8 a.m. - 4 p.m. EST (closed during public holidays) to report a return and/or damages and obtain a Return Material Authorisation number.
- By Phone : +1300 887 647
- By Form:Contact Us
Items on the RhinoOnline.com.au site may be added, deleted, or substituted without prior notice. Merchandise and prices and shipping, delivery and return policies are subject to change without notice.
Rhino Linings Australasia Pty Ltd Warranty Information
Rhino Linings Australasia Pty Ltd (referred to herein as "Rhino") warrants that for a period of six months from the date of shipment from Rhino, the equipment, parts and product (collectively referred to herein as "Product") will be, under normal use, free from defects in material and workmanship provided. However, that this warranty does not cover, and Rhino shall not be liable for, any malfunction, damage or wear caused by faulty installation, misapplication, abrasion, corrosion, inadequate or improper maintenance, negligence, accident, tampering, substitution of non-Rhino component parts or products, improper storage, or other misuse
Rhino agrees to assign to Customer whatever rights Rhino may have under any warranty, express or implied, of any supplier or manufacturer of Product sold by Rhino but not manufactured by Rhino, to the extent assignable.
repair, or at Rhino's option, to replace without charge, any Product which Rhino determines to be defective within the scope of this warranty. In the event Rhino is unable to repair or replace a defective Product within a reasonable time after receipt, Rhino shall credit Customer with the original purchase price of the defective Product.
THE FOREGOING WARRANTY IS IN LIEU OF ANY OTHER WARRANTY, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.